Welcome Onboard!

I am so excited to support you!

TIME ZONE

I live in Orlando, FL and operate in the Eastern Standard Time Zone

OFFICE HOURS

9am-5pm

Monday-Friday

TURNAROUND TIME

Most projects will be completed within 24-48 business hours.

RUSH & AFTER HOURS

Rush jobs (less than 48 business hours notice) or work requests for evening and weekend hours will be considered on a case-by-case basis pending availability.

The rate for this work is time and a half.

Rate & Payment

You are on a 15-hour minimum retainer package billed at $40/hour. You will be invoiced on or around the 1st of each month for work to be performed in that month, and payment Is due upon receipt of the invoice as outlined in our agreement.

You may request an increase of service hours per month as needed, also billed at a rate of $40/hour. Unused hours do not roll over to the next month.

Time Tracking

Each Monday, you will receive an email with a summary of the hours used the prior week and the total hours used so far that month.

All time is tracked using FreshBooks, and a detailed timesheet is always available to you upon request.

Communication

My preferred communication method is email. In case of an emergency, please call me at

407-334-4286. If available, I will attempt to assist or get back to you ASAP.

Most meetings will be held using Zoom – call-in information will be provided in the calendar invite.

Password Sharing

Email or dictate to me, and I will save securely on my side.

Client Check-Ins

In general, I respond to client communication via email once per day during office hours.